Refund policy

**Treasure 5 Online Boutique Return Policy**

At Treasure 5, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return process. Please review our return policy below:

1. Eligibility for Returns:
- You may return items within 14 days from the date of delivery.
- Items must be in their original, unused, and unworn condition, with all tags and packaging intact.
- Personalized or custom-made items are not eligible for returns unless they are defective or damaged upon arrival.

2. Return Process:
- To initiate a return, please contact our customer support team at help@treasure-5.com to request a return authorization.
- Once your return is approved, we will provide you with a return shipping label or instructions for returning the item.

3. Refunds:
- Refunds will be issued to the original payment method within 5 business days after we receive and inspect the returned item.
- Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges:
- If you wish to exchange an item for a different size or color, please contact us, and we will assist you in processing the exchange.

5. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately with clear photos of the issue. We will arrange for a replacement or refund.

6. Final Sale Items:
- Certain items may be marked as "Final Sale" and are not eligible for returns. This will be clearly indicated in the product description.

7. Return Shipping:
- You are responsible for return shipping costs, except in the case of defective or damaged items.

8. International Returns:
- Customers outside of USA are responsible for any customs fees or import duties associated with returns.

9. Contact Us:
- If you have any questions or need assistance with your return, please reach out to our customer support team at help@treasure-5.com.

Treasure 5 reserves the right to update or modify this return policy at any time. Please check our website for the most up-to-date policy.

Thank you for shopping with Treasure 5. We appreciate your business!